Chantilly, VA 20151seohehe survey, edition 2026
Refunds and cancellation
Document record
- Updated
- November 3, 2026
- Operated by
- Service-area business; appointments only.
How to cancel
Monthly plans are month to month. You can cancel any time, in any of three ways. None of them needs a reason.
In the portal (fastest).
Sign in with the email you used to subscribe. Stripe sends a code; there’s no password. Click “Cancel plan.” That’s it.
Online: open the customer portal link in your plan confirmation email, or email main@seohehe.com or call (826) 991-2771.
By email.
Write to main@seohehe.com with “Cancel” in the subject and the email you subscribed with. We confirm in writing within one business day.
By phone.
Call (826) 991-2771, Monday to Friday, 9 a.m. to 5 p.m. Eastern. Outside those hours, leave your full name and the email you subscribed with. We confirm in writing.
What happens next
- Your plan stays active until the end of the month you’ve paid for, then stops. We won’t charge you again.
- To stop the next charge, cancel before your billing date. If you email or call before then and we’re late processing it, we won’t charge you.
- We won’t try to talk you out of it, and there’s nothing to click through first.
- You can resubscribe later at the current price.
Refunds
One-time packages
- Before work starts: a full refund, if you ask before we’ve begun. Work begins when we first access your accounts, run a crawl or start drafting.
- After work starts, before delivery: a refund of the fee minus the work done. We compute work done by milestone, and we count access setup and crawls as work. We tell you the number in writing before we refund it.
- After delivery: no refund. Results depend on search engines and AI systems we don’t control, and a ranking that doesn’t move isn’t a ground for refund. We’ll correct deliverables that don’t match the written scope, if you tell us within 14 days.
- To ask: email main@seohehe.com or call (826) 991-2771.
Monthly plans
- Partial months: not refunded. After you cancel, we keep working until the end of the paid month.
- Billing mistakes: if we charged you in error, or you didn’t authorize a charge, tell us and we’ll refund it.
- Failed payments: Stripe retries the charge on its schedule (about three tries over roughly two weeks). We email you each time. We may pause work while a payment is overdue, and if the retries fail, we cancel the plan. We don’t add late fees.
- Price changes: we email written notice at least 30 days before any change. It applies from your next billing date after that. You can cancel before it does.
- No setup fee. No minimum term.
Tax
We don’t add sales tax at checkout. If tax ever applies, it’s shown before you pay.
When we’re in the wrong
If we missed the written scope, tell us. We’ll fix it, or refund the affected part.
Related: Terms of Service · Privacy Policy